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That's the rule enshrined in the Scanning Code of Practice, which is now administered by the ACA. Woolworths is the only major supermarket that is currently a signatory to the code, while Coles.
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The Scanning Code of Practice is a voluntary code that certain stores (including Woolworths, Coles, some IGA's, and Aldi) have signed up to, where if an item scans higher than what the shelf price says, the customer is entitled to receive the first item for free, and any subsequent identical items at the lower price.
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But most major supermarkets are signatories to a voluntary national scanning code of practice,. Another said they'd got this $17.42 for free thanks to the scanning policy. Woolworths sign.
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As per the Scanning Code of Practice Woolworths, Coles and Aldi abides by, if there was a scanning error and a shopper was charged a higher price than the one marked, they are entitled to a.
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A Woolworths customer claioms the supermarket incorectly scanned a $17 deli item as $333. Source: Getty. After questioning a Woolworths team member about the total, the woman said she was assured.
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The eagle-eyed Woolworths shopper, known as @halffiloaussie, posted a video showing a significant price discrepancy he noticed after scanning his iced coffee can at the self-serve checkout..
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A Woolworths supermarket customer has spoken of her disbelief after a concerning checkout incident at her local store. Sharing on Facebook, NSW shopper Tania said she was "very disappointed" when she realised she'd been charged $333 for a single item instead of $17.
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However, most major supermarkets - including Woolworths and Coles - are signatories to a voluntary national scanning code of practice, which means if an item scans incorrectly it is given to the customer for free.
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TikToker jarrodsworld, a former supermarket employee, revealed that patrons of Coles, Woolworths and Aldi are able to get certain products for free if the scanning price turns out to be higher.
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For example, Woolworths is a signatory to the Code of Practice for Computerised Checkout Systems in Supermarkets. This Code outlines specific procedures a store must follow for incorrectly priced items. For example, suppose a customer scans an item in Woolworths for a higher price than the price listed on the shelf.
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About the Scan&Go Service W h a t i s S c a n &G o ? W o o l wo rt h s S ca n & G o i s a n e w wa y t o sh o p - u se S ca n & G o i n yo u r W o o l wo rt h s a p p t o sca n a n d b a g i t e ms a s yo u wa l k t h ro u g h t h e st o re .
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Coles, Aldi and Woolworths have signed up to the Scanning Code of Practice, a voluntary code in which signatories agree to provide a refund and the item for free if a customer is charged the wrong price.
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Woolworths scanning policy. Woolworths is a signatory to the Scanning Code of Practice. Under the Code, its customers are entitled to receive an item free of charge if the scanned price of an item is greater than the shelf price displayed.
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The supermarkets which participate in the code display signs telling customers that they are participants. The code says that when an item is scanned at a higher price than it says on the shelf or as advertised, a customer is entitled to receive the first item free and all later items at the lower price. There are some exceptions: Liquor products
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Woolworths reviews & complaints Updated on Jan 06, 2024 Woolworths Complaints Summary 24 Resolved 1408 Unresolved Total complaints: 1432 Resolved complaints: 24 (2%) Unresolved complaints: 1408 (98%) Our verdict: If considering services from Woolworths with a critical resolution rate, extra caution is advised.
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In a statement to 7NEWS.com.au a spokesman for Woolworths said: "Woolworths is a signatory to the Scanning Code of Practice." "Under the Code, our customers are entitled to receive an item free of charge if the scanned price of an item is greater than the shelf price displayed."